Frequently Asked Questions

  • I ALREADY HAVE EYELASH EXTENSIONS FROM SOMEWHERE ELSE, CAN I BOOK A FILL? DO I NEED TO HAVE THEM REMOVED AND GET A NEW FULL SET? 

    • You don't need to book for a full set unless you have less than 50% of your extensions left! You can simply book for a fill and when you come in we will work around what extensions you have. Within 2-6 weeks your lashes will be replaced by extensions from us. 

  • HOW CAN I BOOK AN APPOINTMENT?

    • We conduct all of our booking online so that you are able to select an appointment at your convenience and see all of the available openings.​

  • I CAN'T FIND AN AVAILABLE APPOINTMENT ON MY DESIRED DAY, WHAT DO I DO?

    • We are typically booked out 1-2 weeks. If you can't find an appointment the day you would like, you can always check back at any time to see if something opens up later. We do get cancellations. You can also submit a message or email us at lunalashsuite.com explaining what service you are interested in and what your availability is like and we can add you to a cancellation list.​

  • DO YOU DO CLASSIC/HYBRID LASH EXTENSIONS?

    • In our experience, clients are happiest with a light volume lashes when they ​want a natural look, so this is what we offer.

  • HOW DO I CANCEL MY APPOINTMENT?

  • WHAT IS YOUR CANCELLATION AND LATE POLICY?

    • We require a 24 hour notice for cancellation or rescheduling. If less than 24 hour notice is given, you will be charged 50% of the service total. If no notice is given you will be charged 100% of the service cost. You must receive a CONFIRMATION for no charge to occur. Please cancel or reschedule through Vagaro or send us an email at lunalashsuite@gmail.com. YOUR CARD WILL NOT BE CHARGED UNLESS THE AFOREMENTIONED HAS HAPPENED.

  • WHAT ARE EYELASH EXTENSIONS?

    • Semi- permanent eye lash extensions are synthetic mink lashes that are individually placed on every isolated natural lash by using specialized adhesive. Every look can be customized from natural to dramatic, to shape and lengths.

  • DO YOU USE REAL MINK HAIR FOR EYELASH EXTENSIONS?

    • No. Today the industry uses PBT fiber (a type of plastic) for eyelash extensions​. Sometimes the word mink is used, which is to signify the finish of the lash (matte black), ratio of the taper from base to end of hair. 

  • WHAT IS A LASH LIFT/PERM AND A LASH/BROW PERM?

    • ​A lash lift uses chemicals to perm your lashes. They will look as if they’ve been curled with a curler 24/7 for 4-6 weeks. It won’t make the lashes look darker or thicker, but they will seem to appear “longer” because they’ll be curled upwards. It takes 45 minutes. A lash/brow tint is where your eyelashes/eyebrow hairs are dyed to look darker, and it can make your brows look a little thicker because it usually will make some lighter baby hairs more visible. This takes 10-15 minutes at the most. It won't make much of a color difference if you have dark brown/black colored brows/lashes.

  • WILL THEY RUIN MY NATURAL LASH?

    • NO.. if following the correct after care. Lashes are placed on the natural lash 1mm from the base not touching the skin allowing the natural lash to grow and shed in its natural cycle. 

  • HOW LONG DO THEY LAST?

    • If following the correct after care, lash extension last up to 5-6 weeks. To keep them looking full and maintained, it's recommended to get a fill every 2-4 weeks.

  • CAN I GET THEM WET?

    • YES! Immediately after your appointment, lashes are safe to swim, shower, work out in etc. Please avoid saunas, bed tanning, or excessive heat for 24 hours after.

  • CAN I TALK DURING MY APPOINTMENT? ​

    • ​Although we love chatting with our lovely clients - the truth is that it does divert attention and concentration from the task at hand as well as make it physically more difficult to attach lashes to a moving target. It is nothing personal at all but if we let you know we need to have quiet time to concentrate then please know we are doing so in order to make sure we give you the best results we can.

  • HOW FAR APART SHOULD I BOOK MY LASH FILLS?

    • ​If you are unsure of which fill you might need, your lash technician will be able to help you 100%. For existing clients, we are familiar with your lifestyles and average retention. Based off of information from you regarding things occurring in your life that will affect retention (vacations, stress, crying, swimming, sweating, etc) we will be able to recommend when you should book.

  • CAN I WEAR MASCARA?

    • We recommend NOT to wear mascara with extension do to keeping them clean and clumping your lashes. During lash fills, lashes must be completely clean to withhold adhesive at its best. 

  • CAN I GET LASH EXTENSIONS REMOVED?

    • YES.. removal is a very easy quick process done by your lash tech. Do not pull, twist, or pick your lashes as it can damage the natural lash.​​

  • SPECIAL EVENTS

    • We recommend coming in 2-3 weeks before your special event - that way if there’s anything you would like changed about how your lashes look, there is plenty of time to modify

  • AM I ALLOWED TO BRING MY CHILDREN TO MY APPOINTMENT?

    • Please make childcare arrangements prior to your appointments. When having a service done, you will most likely not be able to have your eyes open, and we cannot be held liable for any child’s supervision.  Please leave them in proper care while we pamper you.

  • WHAT TO DO BEFORE MY APPOINTMENT?

    • Please arrive with clean lashes and no makeup on or around the eye area - If your lash technician needs to clean your lashes it will cut into your lashing time, and nobody wants that! Please avoid caffeine products or stimulants the day of your appointment - your eyes move involuntarily during your appointment (especially your first time). To do their best work, your lash tech needs a steady surface and a client who can remain as motionless as possible. Please avoid washing your hair/using conditioner on your hair at least 24 hours before your appointment.

  • HOW LONG WILL MY APPOINTMENT TAKE?

    • This depends on many factors - the style you choose, the density of your own lashes, the speed of your artist, and how full you are wanting your set to look. For full sets, please allow at least 2 hours for the check in, application, check out and rebooking process. For a more specific time frame, please ask your eyelash technician. Fill appointments typically take an hour but can range 30 minutes to an hour and 30 minutes.

  • ALLERGIC REACTIONS & EYELASH EXTENSIONS

    • This is rare, but possible. If you suspect you are experiencing an allergic reaction, contact us as soon as possible to let us know.. Unfortunately, we do not offer refunds on full sets or fills that result in an allergic reaction due to the time and product used. Although it happens rarely, when a client has a reaction it is out of our control. It is also unfortunate but worth noting that allergic reactions can arise without warning even after having your lashes done regularly for any amount of time. Symptoms of an allergic reaction include swollen, itchy eyes within the first 24 hours after the service. If you've had allergic reactions in the past and wish to try again, you can try to see your doctor and ask for dexamethasone steroid cream in order to treat your contact dermatitis.

CONTACT 

We conduct all of our booking online. To view all of our available openings, click here; To view our FAQ, click here:

© 2019 by Luna Lash Suite LLC. 

ADDRESS

545 E Street NE

Salem, OR 97301

for directions, click here.

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