Frequently Asked Questions

  • HOW DO I GET TO THE SALON?

    • Our address is 2195 Hyacinth St NE, Suite 199, Salem, OR 97301. To find us, go through the orange main front doors, and walk straight until you reach the second hallway, then turn right. Walk down the hallway until you see ​our door on the left. There is a black hanging sign with LUNA LASH SUITE above the door. Our suite is number 199.

  • ARE YOU ACCEPTING NEW CLIENTS?

    • We are always accepting new clients for appointments, however we cannot always guarantee availability for ongoing fills depending on how full the clientele is for your technician - please check with your technician after your service about rebooking or to be put on a waiting list! 

  • WHAT KIND OF LASHES SHOULD I GET?

    • Both our wispy lashes and mega volume lashes have a natural look, but there are some differences. Mega volume will be the healthiest on your natural lashes, and are the softest to the touch. If you are looking for lashes that ​give a little more density than the wispy lashes, we recommend mega volume. We also recommend mega volume for those with very sparse or weak natural lashes.

  • HOW CAN I MAKE AN APPOINTMENT?

    • We have online booking so that you are able to select an appointment at your convenience and see all of the available openings.​ You can book an appointment here.

  • CAN I TALK DURING MY APPOINTMENT? ​

    • ​Although we love chatting with our lovely clients - the truth is that it can be distraction and take away from our concentration. Talking causes movement in the face and therefore your lashes - it is physically more difficult to attach the extensions to a moving target. To give you the best results we can we ask for limited conversation and to keep as still as possible during your service.

  • I CAN'T FIND AN AVAILABLE APPOINTMENT ON MY DESIRED DAY, WHAT DO I DO?

    • We are typically booked out 1-2 weeks. If you can't find an appointment the day you would like, you can always check back at any time to see if something opens up later because we do get cancellations. You can also email us at lunalashsuite@gmail.com and we can add you to our cancellation list.​

  • I ALREADY HAVE EYELASH EXTENSIONS FROM SOMEWHERE ELSE, CAN I BOOK A FILL? DO I NEED TO HAVE THEM REMOVED AND GET A NEW FULL SET? 

    • You don't need to book for a full set unless you have less than 40% of your extensions left! You can simply book for a fill and when you come in we will work around what extensions you have. Within 2-6 weeks your lashes will be replaced by extensions from us. 

  • DO YOU DO CLASSIC/HYBRID LASH EXTENSIONS?

    • In our experience, clients are happiest with a light volume lashes when they ​want a natural look, so this is what we offer.

  • HOW DO I CANCEL MY APPOINTMENT?

  • WHAT IS YOUR CANCELLATION AND LATE POLICY?

    • We require a 24 hour notice for cancellation or rescheduling. If less than 24 hour notice is given, you will be charged 50% of the service total. If no notice is given you will be charged 100% of the service cost. You must receive a CONFIRMATION for no charge to occur. Please cancel or reschedule through Vagaro or send us an email at lunalashsuite@gmail.com. YOUR CARD WILL NOT BE CHARGED UNLESS THE AFOREMENTIONED HAS HAPPENED.

  • WHAT ARE EYELASH EXTENSIONS?

    • Semi- permanent eye lash extensions are synthetic mink lashes that are individually placed on every isolated natural lash by using specialized adhesive. Every look can be customized from natural to dramatic, to shape and lengths.

  • DO YOU USE REAL MINK HAIR FOR EYELASH EXTENSIONS?

    • No. Today the industry uses PBT fiber (a type of plastic) for eyelash extensions​. Sometimes the word mink is used, which is to signify the finish of the lash (matte black), ratio of the taper from base to end of hair. 

  • WHAT IS A LASH LIFT/PERM?

    • ​A lash lift uses chemicals to perm your lashes. They will look as if they’ve been curled with a curler 24/7 for 4-6 weeks. It won’t make the lashes look darker or thicker, but they will seem to appear “longer” because they’ll be curled upwards. It takes 45 minutes. 

  • WILL THEY RUIN MY NATURAL LASH?

    • NO.. if following the correct after care. Lashes are placed on the natural lash 1mm from the base not touching the skin allowing the natural lash to grow and shed in its natural cycle. 

  • HOW LONG DO THEY LAST?

    • If following the correct after care, lash extension last up to 5-6 weeks. To keep them looking full and maintained, it's recommended to get a fill every 2-4 weeks.

  • CAN I GET THEM WET?

    • YES! Immediately after your appointment, lashes are safe to swim, shower, work out in etc. Please avoid saunas, bed tanning, or excessive heat for 24 hours after.

  • HOW FAR APART SHOULD I BOOK MY LASH FILLS?

    • ​If you are unsure of which fill you might need, your lash technician will be able to help you 100%. For existing clients, we are familiar with your lifestyles and average retention. Based off of information from you regarding things occurring in your life that will affect retention (vacations, stress, crying, swimming, sweating, etc) we will be able to recommend when you should book.

  • CAN I WEAR MASCARA?

    • We recommend NOT to wear mascara with extension do to keeping them clean and clumping your lashes. During lash fills, lashes must be completely clean to withhold adhesive at its best. 

  • CAN I GET LASH EXTENSIONS REMOVED?

    • YES.. removal is a very easy quick process done by your lash tech. Do not pull, twist, or pick your lashes as it can damage the natural lash.​​

  • SPECIAL EVENTS

    • We recommend coming in 2-3 weeks before your special event - that way if there’s anything you would like changed about how your lashes look, there is plenty of time to modify

  • AM I ALLOWED TO BRING MY CHILDREN TO MY APPOINTMENT?

    • Please make childcare arrangements prior to your appointments. When having a service done, you will  not be able to have your eyes open, and we cannot be held liable for any child’s supervision.  Please leave them in proper care while we pamper you.

  • WHAT TO DO BEFORE MY APPOINTMENT?

    • Please arrive with clean lashes and no makeup on or around the eye area - If your lash technician needs to clean your lashes it will cut into your lashing time, and nobody wants that! Please avoid caffeine products or stimulants the day of your appointment - your eyes move involuntarily during your appointment (especially your first time). To do their best work, your lash tech needs a steady surface and a client who can remain as motionless as possible. Please avoid washing your hair/using conditioner on your hair at least 24 hours before your appointment.

  • HOW LONG WILL MY APPOINTMENT TAKE?

    • This depends on many factors - the style you choose, the density of your own lashes, the speed of your artist, and how full you are wanting your set to look. For full sets, please allow up to 2 hours for the check in, application, and check out process. For a more specific time frame, please ask your eyelash technician. Fill appointments typically take an hour but can range 30 minutes to an hour and 30 minutes.

  • ALLERGIC REACTIONS & EYELASH EXTENSIONS

    • This is rare, but possible. If you suspect you are experiencing an allergic reaction, contact us as soon as possible to let us know.. Unfortunately, we do not offer refunds on full sets or fills that result in an allergic reaction due to the time and product used. Although it happens rarely, when a client has a reaction it is out of our control. It is also unfortunate but worth noting that allergic reactions can arise without warning even after having your lashes done regularly for any amount of time. Symptoms of an allergic reaction include swollen, itchy eyes within the first 24 hours after the service. If you've had allergic reactions in the past and wish to try again, you can try to see your doctor and ask for dexamethasone steroid cream in order to treat your contact dermatitis.

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